Refund Policy

Last updated: May 21, 2026

DomainSpace is operated by DomainSpace LLC, a Wyoming limited liability company. We want every transaction on the Platform to end with both parties satisfied. This Refund Policy explains when and how refunds are issued. It is part of our Terms of Service.

Domain Purchases

Before transfer (buyer-protected window)

After you complete payment, the seller has a reasonable period to push the domain to your registrar account. While the transaction is in awaiting transfer or pushed status, you may open a dispute through the Platform if:

The seller has not pushed the domain in a reasonable timeframe (typically 7 days).
The domain pushed differs from what was advertised.
The domain has encumbrances (trademark complaints, ownership disputes) the seller did not disclose.
You believe the listing was fraudulent.

Disputes are reviewed by our admin team. If we side with the buyer, we will issue a full refund via Stripe (typically 5-10 business days to appear on your statement).

After buyer confirms receipt

Once you click "I've received the domain," the sale is final and funds are queued for release to the seller. Refunds at this stage are not generally available, except in limited cases such as:

Provable fraud or misrepresentation discovered after confirmation.
Stripe dispute / chargeback initiated through your card issuer.

Auctions

Bids are binding offers. You cannot cancel a bid once placed. If you win an auction, you have 24 hours to complete payment via Stripe. Failure to pay may result in account suspension and forfeiture of bid privileges.

Refund eligibility for auction-won domains follows the same rules as Buy Now purchases above.

Pro Seller Subscriptions

Pro Seller is a monthly auto-renewing subscription. You may cancel at any time via the Stripe billing portal (accessible from your Wallet). Upon cancellation:

You retain Pro benefits through the end of the current billing period.
You are not charged again.
We do not issue prorated refunds for partial months.

If you were charged for a renewal you did not authorize (e.g., due to a billing error on our end), email us within 30 days at josephreyes2728@gmail.com for review.

Add-on Purchases

The following are non-refundable once delivered:

Featured Listing ($9.99): Once the boost is active on your listing, the fee is non-refundable.
Auction Extension ($5): Once the auction time is extended, the fee is non-refundable.
Escrow Upgrade ($15): Once payment is processed, the fee is non-refundable, regardless of dispute outcome on the underlying domain sale.

Refunds for add-on purchases may be considered case-by-case if the service was not actually delivered (e.g., Featured listing did not display, auction extension failed to apply).

How to Request a Refund

For domain purchases, open a dispute through the relevant message thread. For subscription or add-on issues, email josephreyes2728@gmail.com with:

Your account email
The transaction date and amount
A description of the issue

We aim to respond within 2 business days.

Stripe Disputes (Chargebacks)

If you initiate a chargeback through your card issuer instead of working through our dispute system, we may suspend your account pending resolution. Chargebacks should be a last resort, after our internal dispute process has been used.

Fraud Prevention

If we detect fraudulent activity on a transaction (e.g., stolen card, identity theft, account compromise), we may issue a full refund and suspend the relevant account, regardless of stage or status.

Contact

Questions about a refund? Contact us at josephreyes2728@gmail.com or via our contact page.